Advice and Welfare 

Our Welfare Officer works across the organisation advising on and assisting in claiming PIP and ESA payments for all members of Andover and District Mencap, both children and adults, and their families. This support included: completing applications, reviews, together with face to face and telephone advice.

Supporting 36% of our adult service users to live independently can be challenging but our Welfare Officer deals with the Department of Work and Pensions on your behalf, and communicates with Test Valley Borough Council in connection with Housing Benefit and Council Tax Benefit including all relevant exemptions and ensures that all changes are notified in due form.

Where appropriate we act as an Appointee with the DWP for our clients. This year 4 of our service users have been supported through this role.

Our Welfare Officer has also provided support to a range of audiences, including Special schools in Basingstoke and Winchester, The senior parent’s group, social media and our members, regarding changes to the Welfare Benefits system.

For more information on benefits advice please contact us on 01264 321840 or email at [email protected]

Andover and District Mencap

Enabling Choice & Independence

The Wellington Centre

Winchester Rd, Andover
Hampshire, SP10 2EG


Opening Hours

Monday to Friday, 9.00 – 17.00

General enquiries:

01264 321840
[email protected]

Welfare Officer

01264  321855
[email protected]